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I believe that the key to this whole report is what was the bonus amount received by Taemu. As I understand his highest bet was €3 which was considered to be in breach with the 25% bonus rule, after he had a successful withdrawal. If he was allowed to withdraw, normally any money left in his account balance should not be considered as being bonus money, so not being under any restrictions. But if his withdrawal was processed by mistake and his remaining €10 amount was still bonus money with wagering requirements, then it would be very important to know what was the initial bonus amount that the player received. If it was more than €12,01 then the player broke no terms. If it was €12 or less, then the casino would be correct. Full story here: Casino Adrenaline - Both erred but only the player will lose