Ok so this is a different complaint because it's one I'm doing on behalf of my girlfriend although I have had the same issues with Betchain but closed my account and swore to never play thier again, this is not a direct complaint to them as my girlfriend is currently in mediation with them and I just want to get my 2c worn out there so this will be short but hopefully offers you guys some extra info
1. They claim to have 24hr support ... They do not and when I say they don't they really don't I used every communication channel available such as email, Twitter , FB, live chat that's never live , messages through the lobby , after 3 days they finally replied to me when I asked to just close my account
Instant Bitcoin withdrawal and 1 hour payments to E-Wallets
Another lie I have personally had my Bitcoin withdrawal in pending for 3 days and not only once,
My girlfriend has been trying to withdraw Dollars into her Netteler for 4 days now and support reply to her messages in intervals of 1 to 5 hours between messages sent
The casino is honestly left to run on auto with only one objective to take and hold deposits , everything else is either neglected or left at the last minute ..
They have been the most difficult casino I've played with and I hope they sort out thier buisness practices and try honoring what they state with online advertisements
