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Grumbler  
#1 Posted : Saturday, February 12, 2011 8:05:33 AM(UTC)
Grumbler

Joined: 6/4/2010(UTC)
Posts: 3
I was sent a Valentines promo by Cabaret Club Casino

xxww.cabaretclub.com/rose
Promo one was a 100% match on your first deposit, ok no problem

promo two was 100 spins on Cashanova on a second deposit,

Quote:
Offer #2:
100 FREE SPINS*
(Second deposit)
Congratulations, 100 Free Spins are yours to play with at the Cashanova slot. Make your 2nd deposit now to qualify.
NOTE: The Free Spins offer will expire at 23:59 GMT. on Sunday 20th March, 2011.
How do Free Spins Work?
Enter or download the casino software now and load the Cashanova slot. Then Select:
1) ‘Use Free Games Now’ – to begin playor
2) ‘Use Later’ – to save play for another time
IMPORTANT: Winnings won during Free Spins are credited to your Bonus Account. You will only be eligible for this offer once you have made a 2nd deposit.


so i made a second deposit and naturally thought the spins would be the full 30 paylines, wrong,
it was

Paylines: 5
Coin Size: 0.01
Coins: 1

The term say nothing about this

Quote:
* TERMS & CONDITIONS -
100 Free Spins at Cashanova

1. This offer is only valid from 00:01 GMT. on Tuesday 1st February, 2011 until 23:59 GMT. on Sunday 20th March, 2011 (19:01 EST. on Monday 31st January, 2011 until 18:59 EST. on Sunday 20th March, 2011).
2. This offer is only valid to specially selected players and is by invitation only.
3. The Free Spins at the Cashanova slot will ONLY be awarded providing a 2nd deposit has been made during the promotional period. Additional deposits WILL NOT be taken into consideration.
4. IMPORTANT: The Free Spins cannot be redeemed for Free Casino Credits.
5. All winnings won during Free Spins will be credited to the Bonus Account.
6. NOTE: Free Spins can only be played in the download casino.
7. This promotion may not be claimed in conjunction with any other promotion currently offered by Cabaret Club Casino.
* Updated at 12.00 GMT. on the 31/01/11


I feel very miss lead by this promo, i mean why put frrespins on a 30 line slot if they only intend to pay 5 lines,
or at least make it clear in the terms.

if i knew it was only 5 lines i would never have deposited on this promo,
to me it just seems like a scam to get me to deposit,

I did email support to see if there was a misstake, they did reply saying


Quote:
Thank you for contacting Cabaret Club Casino.
Kindly be advised that the free spins offer for the Cashanova slot game were pre-set at the following specifics per spin:
Paylines: 10
Coin Size: 0.01
Coins: 1
This is the reason as to why you were not able to adjust your bet size during the free spins offer. Rest assured that if there had been any discrepancies then we would gladly have corrected them for you. We hope that we have provided a sense of clarity in this regard and we hope that you will continue to take advantage of our future promotional offers.



I wrote back saying it was only 5 lines when i played , no reply yet on that, even then 10 lines ??????,

now i just feel totally ripped off ,


























pevangel  
#2 Posted : Saturday, February 12, 2011 5:20:29 PM(UTC)
pevangel

Joined: 9/8/2010(UTC)
Posts: 168
Wow i am so sorry Grumbler, that is cheap and IMO they should inform you if they are not going to give you all the lines, it should be stated some where in the email so you wont be shocked as to only getting 5 lines out of the 30 lines, it just seems deceitful IMO, so I must agree with you. So sorry again, I hope you at least get the 10 lines from them. Good Luck.

pevangel
Grumbler  
#3 Posted : Saturday, February 12, 2011 6:44:32 PM(UTC)
Grumbler

Joined: 6/4/2010(UTC)
Posts: 3
Hi Pevangle
No they wrote back saying the 10 lines was a typo it was 5 lines afterall,
I agree it is deceitful so i think i will put in a complaint at Ecogra and see what they think about it,
Its not really about the $ its the thought of being taken for a ride that makes me angry,
I would expect this sort of thing from some RTG clip joint but not from the palace group who have always been top notch until now,
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