Hi all,
I played a welcome bonus on Betfred casino last year, and ended up winning a good amount through it. Trouble was, when I'd finished doing the wagering requirement, they confiscated my winning saying that I'd used a bot to do the wagering before me, when in fact I'd done it myself over the course of a night. I contacted gambling grumbles to ask them to help with the situation, the results of which are here:
http://www.gamblinggrumb...nough-to-cancel-winnings(NOTE: I don't want to step on anyone's toes here or anything, so if im not allowed to link to this, please let me know and ill edit it to get rid of it and provide a longer explanation.)
To condense the report, basically Betfred have suspicions based on playing style and length that I used a bot program to complete the wagering. I tried to explain that I didn't, and that the signs that they have used to deny me my winnings aren't applicable, because I didn't use a bot! I sat there for most of a night playing blackjack so I could get my winnings out. When the results came out, gambling grumbles said the best course of action would be to pay me the winnings and close my account (a move i wouldn't have any problem with as I wouldn't go back there to play with an issue like this!). They however have stuck with their original policy to keep my winnings and refund my deposit, even though they don't even have any proof that a bot was used.
I don't really know what to do from here, so I thought I'd ask on other forums to see if there's any other avenues I can down do to get what I'm owed. To be honest the money would do a lot of good at this time!
Thanks everyone, hope you can help
Gemma