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Dee6977  
#1 Posted : Monday, May 18, 2020 2:26:42 PM(UTC)
Dee6977

Joined: 4/2/2016(UTC)
Posts: 2,362
Latest Gambling Grumbles Report:

CasinoX - "Protecting the player"
by Steve Russo
May 2020


Gambling Grumbles has never before written a report like this. We pride ourselves on giving accurate details of a dispute, including both the casino's and the player's side of the story.

We are not doing that here. We won't tell you what the real name of the casino is, and "Joe" is a name we chose at random for the player. We are not even going to tell you what Joe's complaint was -- and we haven't contacted the actual casino about it.

Why? For one reason only -- to protect Joe from a possible lawsuit. We don't want to take any chance of someone being able to identify him. However, we feel it is important for our readers to understand the arbitration process and be aware of both its advantages and its pitfalls.

Gambling Grumbles is not an arbitration service. We do mediation instead. This means that we hope to be able to get both sides to agree to a solution and whether we succeed in that or not, we post the results, helping our readers decide if they want to play at that particular casino or not. For both sides, it means that they have a neutral party working on the dispute as we do not charge either the player or the casino. In fact, we don't even have any advertisements for casinos.

The other advantages are that mediation is generally a quicker process than arbitration and if a casino does not respond to our emails, the player still gets the satisfaction of knowing that he has told all of our readers about his problem. The disadvantage of mediation is that it is not binding on either party. We can decide that the player is 100% right but if the casino still does not want to pay, his only recourse is to spread what we said all over the internet or take his case, at that point, to arbitration.

Arbitration also has an advantage. Its decisions are legally binding -- both on the player and on the casino. The disadvantage is that in most cases (like this one), the arbitrator is chosen by the casino and paid by it. Naturally, casinos tend to hire arbitrators who generally find in their favor.

Joe told us he went to a different mediation site (not Gambling Grumbles) with his problem and that site agreed with him. The casino, however, refused to accept it, and instead, Joe went to the casino's arbitrator. The arbitrator found in the casino's favor and Joe then wrote to us. This is where a new problem began. By letting us know about the details of the dispute and the arbitrator's decision, Joe violated the terms of his agreement with the arbitrator, specifically the part which reads, "Players and operators are required to keep the details of dispute and resulting decisions confidential."

In doing so, Joe left himself open to a lawsuit by the arbitrator for breach of contract. That is why we will not post any information which could possibly lead to the casino or the arbitrator identifying Joe.

Our suggestion for other players? Go to any mediation site (of course, we recommend Gambling Grumbles) before arbitration. Hopefully, your problem can be solved quickly. If you want, you can go to additional mediation sites as well, but it is not a good idea to ask several sites at the same time to help you. If this fails, only then should you go to arbitration -- but keep in mind that most arbitrators have similar rules as the one that Joe violated, so once you contact an arbitrator, do not post about it anywhere.


Reply to this post and let us know what your thoughts are with regards to the above report? Have you been in a situation similar to this before?
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