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Constantin  
#1 Posted : Friday, April 21, 2017 6:05:45 PM(UTC)
Constantin

Joined: 7/2/2011(UTC)
Posts: 611
Romania
Hi people,

After reading the latest Ladbrokes GG report, we are faced with the following fact: a good casino (in my book that is one which pays you quickly when you win and ask for a payout + a great Support department) feels the need to lie an ex-VIP player about the reason behind closing his account!

This is a simple thing, it could have told the player it is the casino right to close a player's account at its own will as long as the casino doesn't owe any money to the player. Nobody contests that!

BUT why lie him and say it was related to a comment the player made about one year ago which may have indicated that the player had a gambling problem? I mean it really is a double failure for the casino to admit it was so slow (almost one year slow) at taking the right measure to "protect" the player. If that was indeed the reason, the account closure decision should have been taken right on the spot or at least within 24 hours! If that was not the reason, then why lie when you have the right to not give any reason at all?

I simply can not understand how a good casino, with a good Support department can fail like this in such a simple case! And it is really not the only casino being caught it lied in regards to account closure of players. Do you people have any theories regarding this aspect?

Thanks,
Constantin
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