I recently won a prize at Unibet through this site in a raffle but when I wanted to have the money that showed as in my account transferred to the poker site I was told I would need to send a lot of info that I did not agree with a copy of my correspondence with them is included.
From:
Info-uk@unibet.comTo:
bullitt04@hotmail.comSubject: Unibet - Security checks <CID85360072DF52>
Date: Sun, 9 Jan 2011 03:12:15 +0100
Dear Paulette,
Thank you for contacting Unibet.
At Unibet, we appreciate the fact that Identity Fraud is on the rise, and everyone is a potential victim of this crime. Thus, for our own security, and of our customers' we do require a number of official documentation to be sent to us.
Apart from this being a measure which helps us protect our customers it is also e legal procedure Unibet needs to adhere to.
These form part of a number of security checks Unibet is obliged to carry out in order to protect our customers’ details from falling into the wrong hands. Most of our customers understand the fact that we are a very secure website and appreciate this. While our security measures may seem extreme at times the customers who have been victims of fraud elsewhere do not seem to think so. This makes playing at Unibet a safe and enjoyable experience.
I would also like to point out that all documentation sent to Unibet is safe and will not be disclosed to any third party.
Please refer to the following rule from our Terms and Conditions
2.3
Unibet reserves the right, at its own discretion, at all times, to:
Request documents to verify the identity, the authorisation to use a specific Card and/or other facts provided by the Account Holder, before expediting deposits and/or withdrawals
Unibet is a fully licensed online gaming operator, which must comply with a number of standards to maintain it’s licence agreement.
Unibet is also listed on the Swedish Stock exchange, and therefore we must prove that all our systems are compliant with all the requirements from all the financial service providers we use.
Here is the link to our corporate site, which will allow you to view our Annual Report that which will cover in more detail how we run our business
www.unibetgroupplc.com Best Regards
Franco
Unibet Support
Responsible Gaming
www.unibet.com info@unibet.com Phone: 0800 013 1571 (free) Fax: 0800 331 6049 (free)
European Sports Betting Operator of the Year 2006, 2008, 2009
European Live Gaming Operator of the Year 2009
----- Description -----
From:
bullitt04@hotmail.com Date: 08.01.2011 05:32
To:
info-uk@unibet.com Subject: RE: Unibet - Security checks
I find this to be an invasive thing as I am not wanting to withdraw money I simply want to transfer money that I WON IN A RAFFLE so that I can use it to play poker on your site...... If and when I decide to withdraw monies from my acct then I would feel more comfortable about sending this very personal information about myself. Identity theft and computer viruses and hacking abound and I am not about to allow anyone an opportunity to steal my identity by helping them out with copies of my drivers license or passport and a bill in my name..... I do not feel comfortable about this at all and like I say I am not looking at withdrawing cash from my acct I simply want to use the money to play on the site....... I would think that as a reputable site you would not want to encourage anyone to provide information such as this over the net knowing that identity theft is far too common nowadays .... Thank you for this and I am sure there is some other way to ensure I am who I say with the info you already have....
From:
Info-uk@unibet.com To:
bullitt04@hotmail.com;
bullitt04@hotmail.com Subject: Unibet - Security checks
Date: Sat, 8 Jan 2011 04:56:35 +0100
Dear Customer,
Thank you for contacting Unibet.
Unibet is obliged to carry out security checks on its customers. These security checks have to be done to guarantee the right level of security for both parties involved. As a part of this security check we kindly ask you to respond to this e-mail enclosing the following documents.
How do I verify this?
Validating your account is simple. All you need to do is email the following documents as a reply to this email.
1. Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving license or passport that clearly displays:
• Document number (ID number, license number, passport number), your full name and date of birth
• No black/blurred portions (all details must be in focus)
• All four corners of the document (i.e. no cropping)
• Expiry date that has not passed
• Front and back of the ID card or license
2. Verify your address
Provide one digital photograph or scanned colour copy of a paper utility bill or paper bank/credit-card statement that clearly displays:
• Your name and address
• An issue date within the last 3 months
• All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone, heating, water, electricity, and municipal government correspondence where address and name is shown is also accepted. E.g. a letter from your local tax office, police or registry office.
We thank you for your cooperation and understanding.
Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.
We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.
Please do not hesitate to contact us once again, if you have any further questions!
Are you satisfied with our reply? Please give us your feedback here, and get a good chance of winning € 100!
Best Regards,
Caroline
Unibet Support
Phone: 0800 013 1571 (free) Fax: 0800 331 6049 (free)
www.unibet.com info@unibet.com European Sports Betting Operator of the Year 2006, 2008, 2009
European Live Gaming Operator of the Year 2009
Responsible Gaming
----- Description -----
From:
bullitt04@hotmail.com Date: 07.01.2011 20:46
To:
info-uk@unibet.co.uk Subject: RE: The magic of the FA Cup!
I am awaiting a reply from Live Chat and I initiated that approximately 30 mins ago..... why am I not receiving a response
From:
info@unibet-mail.com To:
bullitt04@hotmail.com Subject: The magic of the FA Cup!
Date: Fri, 7 Jan 2011 18:48:38 +0000
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Edited by moderator Saturday, January 07, 2017 6:27:51 AM(UTC)
| Reason: Edit heading