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alasdair  
#1 Posted : Saturday, July 28, 2018 3:55:39 AM(UTC)
alasdair

Joined: 1/16/2017(UTC)
Posts: 23
As you know if you download tonybet app you get free bonus on netent mobile only casino roulette.
I did this and spent almost a day playing through the 35x required..but nothing seemed to be converting to cash balance..I got up and down from £600 to £400 goodness knows how many times averaging around £12 per bet.
When I saw no cash balance, which should have happened, due to my long play through I checked transatmctions tab and to my horror ethers was no rollover showing.At that point the balance was showing around £425 which I think should have been cash or even more perhaps due to my winning.

I contacted tonybet and this is what the emailed me which I think is a very poor amount to compensate me with and surely they must know some where in there high powered computer system what my play through was .

Here is there email to me ..in my opinion unacceptable

Hello

Thank you for your e-mail.

Please be informed that the issue was checked. We would like to apologize for any inconvenience and let you know that since the rollover did not move because of our fault, the amount of £14 was added to your total TonyBet balance as a compensation.

Have a nice day!

Please do not hesitate to contact us if you have any questions.
---
Kind regards

I think they have a cheek offering me £14.
SteveRusso  
#2 Posted : Saturday, July 28, 2018 4:30:08 AM(UTC)
SteveRusso

Joined: 5/18/2010(UTC)
Posts: 49
I suggest that you submit a formal complaint to Gambling Grumbles. You do that by going to www.gamblinggrumbles.com and clicking on the box which says "Submit a Gambling Grumble". You will be brought to a form which asks several questions. Be certain to answer all of them,

In your particular case, add how much of the playthrough do you think you finished.
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