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#1 Posted : Saturday, January 26, 2019 7:23:21 AM(UTC)

Joined: 1/16/2017(UTC)
Posts: 27
Here's what happened to me...
1/ I deposited in Unibet and vera&john..a lot
2/ I asked about a free bonus for each casino
3/ chat at unibet asked me if I was financially solvent..and when I told them that was none of their business and also the request was made on the basis of what I had deposited over the last few months.I could be a millionaire but that's got nothing to do with getting a free bonus based on deposits made
4/ unibet have locked me out because of my comments to them and request made....pathetic
5/ conclusion ...Unibet are using some sort of excuse as above NOT to offer clients a free well as the fact you get no email/SMS on the fact you may have a bonus anyway..the last 5 free bonuses I got ive have had to ask chat for...
6/ Exactly the same problem with Vera & John...and I'm a VIP member in both and have had no VIP benefits since becoming VIP member years ago....
7/ also what happened to end of year free loyalty bonuses we used to get for deposits made over the year
#2 Posted : Monday, January 28, 2019 3:39:48 PM(UTC)

Joined: 12/2/2011(UTC)
Posts: 290
That's a damn shame alasdair! They want loyalty from players, but none is returned! I am thinking that they can choose to stop giving any player freebies, but that is lousy customer service! Hope you find a new place to play that appreciates your loyalty. Good luck!

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