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Cardman  
#1 Posted : Monday, May 24, 2010 5:52:45 AM(UTC)
Cardman

Joined: 5/24/2010(UTC)
Posts: 14

Each casino has its own set of Terms & Conditions.  In fact, they often have several sets -- one general one and one for each bonus.  They tend to be long, complicated, and often difficult to follow.  Still, a smart player will read them carefully before placing his first bet.  One small mistake will be enough for the casino to invalidate your winnings.

Still, how many of us bother going back and re-reading those T&Cs each time we play?  I certainly don't and I doubt that many others do either.

We are playing to have some fun, not to get a doctorate in the casino's rules and regulations.

The problem is that casinos often change the T&Cs without notifying players -- and then tell you that it is your responsibility to keep up with the changes.

Why should it be our responsibility?   My bank changes its rules from time to time, and when it does it sends me a notification in advance.  The same is true with my credit cards.  If they are going to change their interest rates, their fees, payment dates, or anything else, they not only send me an e-mail but they also send me snail mail as well.  Again, this is done in advance of the effective date.

Is it really too much to ask of a casino to do the same?  Every casino I am registered at sends me loads of e-mails.  Generally they are offering some bonus to come and play in the next few days.  If they can do this with every player registered at the casino, they can also send them e-mails when they change the T&Cs.

The e-mail should not include the entire T&Cs -- nobody wants to read them the whole thing again.  It should only tell what has been changed and it should do so clearly.  (In fact, it would be nice if casinos were to reword all their T&Cs one time to make them easy enough to understand without a law degree.)

Genie  
#2 Posted : Tuesday, June 29, 2010 2:30:52 AM(UTC)
Genie

Joined: 5/24/2010(UTC)
Posts: 9
I agree with Cardman.
Even more insidious are those casinos who change the rules in response to big wins to try to render them void.

My advice is to take a copy of the rules at the time you start to play. So you can see whether the rules were changed afterwards.
Agnes  
#3 Posted : Saturday, November 20, 2010 8:38:48 PM(UTC)
Agnes

Joined: 11/20/2010(UTC)
Posts: 5
Great advice! :)
Paulette  
#4 Posted : Friday, December 10, 2010 8:07:03 AM(UTC)
Paulette

Joined: 11/9/2010(UTC)
Posts: 28
Canada
Location: Canada
I have never really paid attention to the T&Cs but will now that I have read this forum and will take a copy of them when I do enter the casino from now on as I would hate to have a nasty surprise waiting for me there...... thanks for the feedback guys and gals this is sooo helpful..... did I mention I LOVE this site. Thanks so much Graeme and company for all your help and features here available to all of us....
Spliffer  
#5 Posted : Friday, December 10, 2010 9:06:40 AM(UTC)
Spliffer

Joined: 8/25/2010(UTC)
Posts: 6
I totally agree that one should check T & Cs for each offer. Most sites are good, but there are the rogues out there!
Better to be prepared in case....Good Luck to all!


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Konstantin  
#6 Posted : Monday, January 17, 2011 7:46:36 PM(UTC)
Konstantin

Joined: 12/6/2010(UTC)
Posts: 22
Location: Vilnius
Yeah, those T&C sometimes can be the cornerstone of all problem there is for a player. It's in casino's interest to inform their players completely about everything needed for a player. But, instead, they choose partly chosen information politics. They give us what they want us to know and not what we need to know.
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