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#1 Posted : Monday, February 10, 2020 6:43:49 PM(UTC)

Joined: 4/2/2016(UTC)
Posts: 590
BetTilt - Latest Gambling Grumbles Report

"A confusing situation"
by Steve Russo
January 2020

Martha R of Uruguay wrote to us saying that she deposited 24.75 Euros at BetTilt Casino, won 44.75 Euros, but was having a problem in withdrawing.

"I sent all the documents and they said everything is verified and that they only need to call. I wait for their call at the time they say but they do not call so what can I do?"

We wrote to the casino and was told that it had tried to call her but could not reach her. We asked if it was willing to set up a new time with her for them to talk.

We received no direct answer but BetTilt cc:ed us on an email it sent to Martha:

"As we previously mentioned to you on the 22.10.19, you did not pass the validation call, due to the fact of failing to answer correctly to essential questions about your account on Bettilt.

"For that reason, your account was not validated for withdrawal purposes. However, you could still use it to place bets."

Of course, those two answers are contradictory. If the casino was unable to reach her on the phone, how did she give them incorrect information during a phone call?

Moreover, why would anyone want to gamble if she knew that she could not collect any winnings?

In the end, Martha received her deposit back, but no winnings.

Bettilt is licensed by Kahnawake
#2 Posted : Thursday, February 13, 2020 4:54:50 PM(UTC)

Joined: 12/2/2011(UTC)
Posts: 290
These online casinos make money hand over fist day in and day out. Why do they have to play these games and cheat players whether it is a big win or a small one like this? They did this to her for 20 Euros?! I guess they can do it because there is a never-ending supply of new players to cheat. They should care more for their reputations.

thanks 1 user thanked kattboots for this useful post.
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