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Dee6977  
#1 Posted : Friday, April 24, 2020 4:42:18 PM(UTC)
Dee6977

Joined: 4/2/2016(UTC)
Posts: 2,362
CashiMashi: Latest Gambling Grumbles Report

"What's good for the goose..."
by Steve Russo
April 2020


When Gambling Grumbles writes to a casino about a player's complaint, we always give it a full week to respond. After all, we can't expect it to drop everything else just because we wrote to it but it should be able to get back to us by then. If it does not, we judge the casino to be at fault and put a "Skull and Crossbones" icon on top of the report.

On the other hand, we feel that "what's good for the goose is good for the gander". If we need more information from the player and don't get a reply within a week, we assume that the player either realized he was wrong and dropped the issue or else was paid by the casino and didn't bother telling us. In either case, we put a "Smiling Face" icon on the report.

That is the case with the complaint that Diana T of Germany sent us about CashiMashi. Diana said, "Cashimashi canceled and confiscated my win because 'you have been found being part of a bonus hunter group'. I don't understand which group they are talking about. Looks like they just found the reason not to pay me. Anyway, they took away my win and I would like to receive it."

That was not quite enough information for us to write to CashiMashi and we asked Diana four questions:

1. When did you open your account and play?

2. How much did you deposit?

3. Did you get a bonus and, if so, how much was it?

4. How much does the casino currently owe you (including winnings)?

That was 8 days ago. Diana did not reply and we now consider the case closed with no fault on the part of the casino.

CashiMashi is licensed in Malta
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