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Dee6977  
#1 Posted : Monday, May 18, 2020 2:36:15 PM(UTC)
Dee6977

Joined: 4/2/2016(UTC)
Posts: 2,362
Latest Gambling Grumbles Report:

Magical Spin Casino - "It's Greek to us"
by Steve Russo
May 2020


Michael M of Denmark wrote to us complaining that Magical Spin Casino is refusing to pay him the 1800 Euros he won, saying that he broke the rule prohibiting betting more than 7.5 Euros per spin. The rule applies only when a player has accepted a bonus and Michael says that while he made 7 deposits, he only received a bonus on the first five. His winnings came after he made the 7th deposit.

Magical Spin does not dispute this. However, it says that despite the fact that Michael won after making the last deposit, the 7.5 Euro rule was still in effect from his previous deposits as despite having made a new deposit, and despite having lost all of the bonus money, all of Michael's play was during the same "game session".

Indeed, its T&Cs say that "If a bonus has been claimed, the maximum bet allowed is €/CAD 7.5, over the entire game session relating to the deposit having benefited from the bonus (both real/bonus balances). This rule also applies to the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet."

If we understand this correctly (and although it is written in English it is so unclear that it might as well be Greek), if you deposit 100 Euros and get a matching bonus of 100, you cannot make any bets over 7.5 Euros until the game session is completed. Moreover, merely losing 200 Euros is not sufficient to end the game session. If you make a larger bet during that time, you stand to have your account locked and be refused any withdrawals.

The casino clarified this a bit when we wrote to us saying, "the deposit and bonus itself is attached to this bet rule until those funds are depleted or the player withdraws all those funds after meeting requirements." A game session, it told us, consists of the time that you got the bonus until such time as you have lost everything in the account or else withdrew any winnings that you might have. Only then will making a new deposit start a new game session and, if you do not accept a new bonus, the 7.5 Euro per spin not be in effect.

Gambling Grumbles feels that it is a player's obligation to read and understand a casino's T&Cs. We also support the right of a casino to set any rules that it wants as long as they are clearly posted in their T&Cs. That is the reason that we have not posted a "Skull and Crossbones" icon on top of this report. The reason that we put a "?" icon, and not a "Smiling Face" is that the rule is so muddled that we cannot agree that it has been "clearly posted".

Magical Spin Casino is licensed in Curacao

One should always thoroughly read the terms and conditions before playing. What are your thoughts regarding Michael's report? Let us know by replying to this post


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