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Moderator Dee  
#1 Posted : Friday, July 31, 2020 7:17:14 AM(UTC)
Dee6977

Joined: 4/2/2016(UTC)
Posts: 2,362
Latest Gambling Grumbles Report:

Slotastic Casino
"Irish eyes are smiling"
by Steve Russo
July 2020


Five years ago we received a complaint about Slotastic Casino. The casino handled the problem both quickly and well and the player received her money. Until this week no other player has ever submitted a complaint about Slotastic -- in itself, a very good sign -- so when David A of Ireland wrote to us we were optimistic that Slotastic would again take care of the complaint satisfactorily.

We were not disappointed.

David had told us that he had repeatedly sent Slotastic the forms it required for making a withdrawal but the casino was rejecting them. He, understandably enough, wanted to get the $1041 the money he is owed and asked for our help. We wrote to it and received a quick reply:

"The player requested payout of his winnings and he was asked to send in documents, which he did.

"However, player has sent a bank statement, which can´t be accepted as there is no issue date! A bank statement with issue date is required to process payouts. If we´ll get the required document from the player, we´ll process payout as requested.

"Please do not hesitate to forward this information in order to resolve the case as soon as possible."

We did exactly that and today David wrote back to us thanking for our help and saying he had just sent the bank statement, dated as requested by Slotastic.

Given its history with Gambling Grumbles, we have no doubt at all that Slotastic will keep its word and send a quick payment to David.

Slotastic is licensed in Curacao

Slotastic Casino
Gambling Grumbles
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