Below is the latest Gambling Grumbles Report - what is your take on this story? 
CashiMashi"A case of deja vu"
by Steve Russo
August 2020It is probably just a coincidence but we ran into the same situation with another German player at CashiMashi in April. In that case, and again in this one, we are putting a "smiling face" icon on top of the report because we don't know enough to say that the casino did anything wrong.
Angela wrote to us saying, "Casino is not paying me for 7 months. The last time I heard from them was 5 days ago and they asked me to wait AGAIN. It is always the same. And to day I received a birthday congratulations from casino. I would rather have them pay me finally! It would be the best present!"
We wrote back to Angela the same day asking three questions: How much did she deposit, did she get a bonus and, if so, how much was it, and how much does the casino currently owe her.
Two days later, when we did not hear back from Angela, we wrote to her again. This time we waited an additional five days for her to reply. She did not. We cannot write to a casino without knowing all of the facts of a complaint. That is like someone going to a judge and say, "My neighbor owes me money. I want it." The very first question the judge will ask is how much money is he seeking -- and then he will almost certainly have a few more questions.
Without getting any answers the judge won't be able to do a thing. Likewise, without knowing at least the basic facts, Gambling Grumbles cannot write to a casino. In general, when a player sends in a complaint there are a few questions about it and we ask them of the player. The great majority of the time, the player answers right away. After all, he wants to get paid. Once in a rare while, we get no response. In that case, we write to him again. However, if a week passes and the player does not reply, as far as we are concerned the case is closed and we will not re-open it.
That is what we did with the other German CashiMashi and what we are now doing with Angela. We do, however, have a suggestion for anyone else who sends in a complaint to us: Keep checking your email to see if we have written back to you. If you don't, and there is a letter from us, by not replying you will lose any chance of us trying to help you.
CashiMashi is licensed in Malta