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Slotobank casino canceled my withdraw request and block my account with no reason.
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Odysseas  
#1 Posted : Tuesday, August 26, 2014 3:59:17 PM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
Hello dear sirs,

My name is Odysseas Brokos I have some winnings in slotobank casino, around 1800-1900 euros. I asked at the online support what is the required documentation so as to verify my account and make a withdrawal. I sent the requested documents (my ID and telephone bill number) on 16/08/2014. On 21/08/2014 after many questions I was informed by the online chat support that my documents was approved and that I could withdraw th next day, Friday 22/08/2014. So the next day I made a withdrawal request of 500 euros and it was rejected with the excuse that my payment method is under maintenance and they told me that I should try to withdraw again on Monday 25/08/2014.
So again I made the withdrawal request on Monday 25/08/2014 for 500 euros and it was once again rejected, informing my via email that I have to send my ID document for approval, and at the same time my account was blocked. The ID document was already sent on 16/08/2014 and on 21/08/2014 i was informed by the online chat support that it was confirmed. When I asked why my account was blocked, I received the following answer:
"Sorry for the inconveniences caused, your account is under review at the moment, it will take 10 business days. Thank you for your patience."

I asked them via email: “what exactly do you mean review my account?” and I didn’t receive any answer.

I have played in several casinos and I have never dealt with such problems. This is the first time that such an incident occurs, and the answers that I receive from the people in charge do not suit to a serious casino. I demand a reasonable explanation for the reason that my account was blocked, and why did the payment requests was rejected using inappropriate justification.

Moreover the slotobank casino allows withdrawals only on Mondays, Wednesdays and Fridays, something that was never officially stipulated on their terms and conditions, and the customer can only learn it when he attempts to make his first withdrawal. And lastly, they allow only one withdrawal request for each of these days with a daily limit of 500 euros maximum. Such a practice, I have never met in any other casino.

Edited by moderator Sunday, November 02, 2014 4:46:35 AM(UTC)  | Reason: Not specified
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Constantin  
#2 Posted : Tuesday, August 26, 2014 5:20:59 PM(UTC)
Constantin

Joined: 7/2/2011(UTC)
Posts: 611
Romania
Hi Odysseas and welcome to the Gambling City Forum,

Thank you for rising this points about Slotobank Casino. Slotobank also had another odd Gambling Grumbles report.
So I am watching them very closely for any irregularities. BTW, the €500 max withdrawal is on file: Slotobank details.

I agree they started badly with you as well, but I suggest you wait until 9 September and if they don't re-open your account and still not process your withdrawal only then you should submit your complaint to Gambling Grumbles and you'll find professional help.

Edited by user Tuesday, August 26, 2014 5:34:53 PM(UTC)  | Reason: Not specified
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Odysseas  
#3 Posted : Wednesday, August 27, 2014 2:44:57 AM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
Dear Constantine,

Thank you very much for your interest. I now that they stipulated on their terms for the 500 euro max withdraw. But they don't stipulated anywere that you can make a withdraw request only Mondays, Wednesdays and Fridays, you learn it only when you attempt to make your first withdrawal from the on line support and they allow only one withdrawal request for each of this days of 500 euro max. Anyway this is not my mainly problem. The problem is i thing that they cheating me and they don't want to pay me.
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Odysseas  
#4 Posted : Wednesday, August 27, 2014 6:19:06 AM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
I contact today with the chat on line support of slotobank casino. I ask them when they will unblock my account. They answer me that the financial departmend didn't get my utilitty bill. When i answer them that i have sent this document with my ID since 16/08/2014 and they told me that my documents have approved at 21/08/2014 they answer me that they get it but they didn't accept it. I was sent the same document "home telephone bill" at severel casinos they approved it and they pay me with no problems. In my home telephone bill they can see clearly my full name my full address and my home telephone number this is an oficial document from the "OTE" the public telephone company here in Greece.
On monday 25/08/2014 that they cancel my payment request and block my account i received an email "rollback notification" says that i have to send my ID document for approval, when i asked them why they block my account they answer me that my account is under review for 10 bussiness days. Today i ask them again and they said me for my telephone bill. It's clearly that they cheating me i am very desperate with them and i don't know what i have to do.
Please advice me what i can do for this.
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Odysseas  
#5 Posted : Wednesday, August 27, 2014 11:12:07 AM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
Also i contact today via email with the manager of the casino and i receive the following answer:




"Dear Odusseas,

As I can see , your account is really under review and investigation of our finance department. But do not worry about it if your documents are real and good. We will send you your winnings once this verification is done. And really it takes up to 10 business days. I will personally take care of this issue. Once verification is done I will send you an email or I can also call you if you would like. Just let me know.

Sincerely,
Felix Trinidad
Slotobank Casino
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sharon  
#6 Posted : Wednesday, August 27, 2014 2:07:49 PM(UTC)
sharon

Joined: 8/6/2011(UTC)
Posts: 75
Odysseas I hope you get this sorted out with them.
I know how frustarting it can be as I went through a similar situation a few years ago.
I would like to see this get resolved in your favor.
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Odysseas  
#7 Posted : Wednesday, August 27, 2014 3:04:31 PM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
My friend sharon thank you very much. We will see the results after 10-11 September.. But i am not confinted that i will get my money. 10 business days veryfication to my account? What is the verification? How long time takes to check this 2 documents my ID and my telephone bill?? This is not resonable.. Why the casinos they dont ask from the customer all the documents that they need to confirm his account before make a deposit?? The answer is: if this customer make winnings that the casino don't wants to pay they will not be able to find an excuse to cancel the payment request.
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pevangel  
#8 Posted : Thursday, August 28, 2014 11:26:00 AM(UTC)
pevangel

Joined: 9/8/2010(UTC)
Posts: 168
So very sorry for what you are going through, I hope you get your payout.. GL Odysseas
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Odysseas  
#9 Posted : Sunday, August 31, 2014 11:40:03 AM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
Dear pevangel, thank you very much!
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Odysseas  
#10 Posted : Friday, September 05, 2014 7:33:24 AM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
Hello, today they unblock my account. They notify me that my account verification is done. So I just tried again to make a withdrawal.
I ask to the chat on line support if i am able to make a withdraw and i received the following answer:

"Today is maintenance of the withdrawal method. Please make your withdrawal on Monday"

This is the same answer that i got when i tried to make my first withdrawal on 22/08/2014.
I think that we start the same story from the beggining.
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Constantin  
#11 Posted : Friday, September 05, 2014 8:46:27 AM(UTC)
Constantin

Joined: 7/2/2011(UTC)
Posts: 611
Romania
Hi Odysseas, those are good news for you. It may look the same old story for you, but trust me is not.
Just wait until Monday morning, submit your withdrawal and lets see if everything finally works out.

If at that time the problems start again, then yes submit your problem to Gambling Grumbles but you'll see, this time is different.
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sharon  
#12 Posted : Friday, September 05, 2014 9:21:07 AM(UTC)
sharon

Joined: 8/6/2011(UTC)
Posts: 75
I have to agree with Constantin, Odysseas if they told you that your account was unblocked and verification is done then I think you can bank on that.
I am looking forward to good news for you on Monday Angel
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Odysseas  
#13 Posted : Friday, September 05, 2014 11:46:52 AM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
My friends thanks for your interest! Anyway we will see on Monday i hope to get my winnings..
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Constantin  
#14 Posted : Saturday, September 06, 2014 11:48:40 AM(UTC)
Constantin

Joined: 7/2/2011(UTC)
Posts: 611
Romania
Odysseas, could I suggest the best solution in the long run is to stop playing at Slotobank and only use well trusted casinos that are known to honour their arrangements with players. Below are some I'd suggest, or check to see Papa George's Picks for some excellent proposals.

For fast (and large) withdrawals, I suggest you try: Red Slots Casino, 7Red Casino, RedBet Casino, 32Red Casino.

All the above casinos will check your documents in advance. And you can get up to 20% Cash Back from Gambling City

Edited by user Sunday, September 07, 2014 8:50:32 AM(UTC)  | Reason: Not specified
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Odysseas  
#15 Posted : Monday, September 08, 2014 8:35:06 AM(UTC)
Odysseas

Joined: 8/26/2014(UTC)
Posts: 9
I made a withdrawal today of 500 eyros that is the daily maximum limit and it was approved. I hope from now on i will not face anyother problems with my upcoming withdrawals.

Thank you all for your concern.
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sharon  
#16 Posted : Monday, September 08, 2014 9:07:04 AM(UTC)
sharon

Joined: 8/6/2011(UTC)
Posts: 75
YAYYYYYY.... I am so happy this worked out for you. I would do as Constantin suggested and play at some of the casinos that are well trusted Angel
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pevangel  
#17 Posted : Monday, September 08, 2014 9:12:37 PM(UTC)
pevangel

Joined: 9/8/2010(UTC)
Posts: 168
Oh I am so very happy for you Odysseas, Yayyyy wtg on your winnings.....
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