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Dee6977  
#1 Posted : Saturday, February 06, 2021 3:14:16 PM(UTC)
Dee6977

Joined: 4/2/2016(UTC)
Posts: 1,376
Latest Gambling Grumbles Report:

Sloto'Cash Casino: "Sometimes, less is best"

by Steve Russo
January 2021


A complaint was sent through to Gambling Grumbles on the 21st of January 2021 by Nadera C of Colorado. She had won $1,007.92 at Sloto'Cash Casino on January 8.

Nadera's story: "I submitted my information that next day to be verified," Nadera told us. "It took maybe a day and a half but I received an email that stated my account was verified, my documents accepted and I could request a withdrawal. I did so immediately. I didn’t hear back from the casino until ten days later, denying my request for withdrawal. They needed a photo of me holding my ID. Although the terms and conditions do not state that, I complied. It was not easy. I tried in 10 unsuccessful attempts to reply with my photo to documents@slotcash.im but each time I was sent an undeliverable response from the server. I spoke with customer service and they advised I send to the support email which I did. Two days later or so I received a notice they have my documents. One photo actually. I’ve asked several times why I need to do this if I’m verified, no answer. They told me the first time it was taking so long because they have “many winners” but today I was told they need to “verify” my documents. I would hear back in 3 to 5 days. I submitted my 2nd request on 01/18/2021 and I was told I would have word on the 25th now. That’s 7 days and still not sure if they will approve and not sure why they wouldn’t."

CLICK HERE to read what happened next and how this was eventually resolved


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