Joined: 7/2/2011(UTC) Posts: 611 
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This Jackpot City - Cash Splash Hit Dispute seems very interesting to me: the casino is correct and the payout of $1,200 is also correct because the 6000 win represents in fact 6000 x bet per line and the game is set at a fixed 20c (cents) denomination. But here is the interesting part for me, from what the support said, Luke was playing 15 lines which means he should have also won the Progressive Jackpot (which is indeed a few thousands $, sometimes a few TENS of thousands $). - So, where are those money? If Luke can join this forum or somehow show us his 5x CashSplash winning screenshot we will be able to see exactly how many lines he were playing and how big was the Progressive Jackpot when he got the 5 matching symbols, and how much his account was credited.
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