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Natlance  
#1 Posted : Tuesday, September 15, 2015 11:12:27 AM(UTC)
Natlance

Joined: 9/15/2015(UTC)
Posts: 6
BEWARE of 7spins CASINO. BLACKLISTED on other casino review sites.

This is not a complaint. This is a warning !

I played at this casino several times since 2010 and lost $1400 overall. During that period, I constantly received unbelievable offers and free chips. In september 2015, I decided to take a $750 free chips offer which I had to play 99 times. I made the playthrough requirements and won $3000. When I asked about the winnings, a condescending customer representative told me that my winnings were limited to $200 and that I had to make another deposit within the next 5 days if I wanted to claim that gain, stating that they were not a charity organisation and treating me like garbage. Even if I already purchased $1400 of chips before, I had to make another deposit.

That was true. Those terms and conditions were real. They were written in small letters somewhere on their site. So, I am not saying this is a violation of T&C’s. I am saying that the T&C’s are abusive and meant only to make you deposit more money.

I double checked casino reviews to see that they were BLACKLISTED on 2 other review sites for: refusal and delayed payments, unjustified freeze of accounts, documents verification issues, unwilling to discuss some (not all) players complaints, rude customer service, unresponsive customer service, live chat constantly offline and dead unsubscribe link.

I believe this is just a terrible casino. And I advise players to NOT put your money there. JUST BEWARE.

Edited by user Wednesday, September 16, 2015 8:45:50 PM(UTC)  | Reason: I edited this post to make it more clear.

thanks 2 users thanked Natlance for this useful post.
AlyLauren  
#2 Posted : Wednesday, September 16, 2015 1:11:34 AM(UTC)
Guest

Joined: 4/30/2010(UTC)
Posts: 294
Thank you Natlance for giving the community that update. We must only play with accredited casino starting today. Good luck on your next game.
Graeme  
#3 Posted : Wednesday, September 16, 2015 2:24:37 AM(UTC)
Guest

Joined: 4/30/2010(UTC)
Posts: 294
Natlance, you might want to contact Steve at Gambling Grumbles to see whether he can help.
SteveRusso  
#4 Posted : Wednesday, September 16, 2015 3:12:05 AM(UTC)
SteveRusso

Joined: 5/18/2010(UTC)
Posts: 49
Graeme, Natlance already wrote to me and while I understand his frustration and anger I had to explain to him that Gambling Grumbles can't help him.

The reason is that both the $200 limit on winnings on the free spins and the requirement to deposit $200 are posted on the casino's website. From the very beginning, GG's policy has been that a casino has the right to set any T&Cs it wants as long as they are published in advance. If I were to write to 7Spins, it would simply cite these T&Cs and as a result the report that I would write would have to have a "Smiling Face" icon on top.

As you know, a "Smiling Face" does not always mean that GG is happy with the situation -- it can simply mean that the casino gave a reasonable explanation for its actions.

Edited by user Wednesday, September 16, 2015 3:13:05 AM(UTC)  | Reason: Not specified

thanks 1 user thanked SteveRusso for this useful post.
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